REFUND POLICY

Return Policy

*Items must be returned to us within 14 days of receipt (delivery date).

At Sunshiny Gray, we work tirelessly to accurately display, describe, and detail our products. We also provide sizing charts on all of our pieces to ensure a proper fit. This information can be found on each product description page.

If you have a question about sizing please feel free to contact us at hello@sunshinygray.com before making your purchase.

If you are unsure what size to choose I suggest sizing up. Full priced items can be returned or exchanged if they do not fit properly. Sale and discounted items are final sale and cannot be returned, therefore, please choose carefully.

We highly recommend inspecting all items in your order upon receipt (even when purchasing for a baby yet to be born). We also encourage trying items on to ensure they fit properly so that any returns, exchanges, or store credits can be done within the 14-day return window.

Return Eligibility

An item is eligible for a return, exchange, or store credit if it is:

  1. unworn

  2. unwashed

  3. with original tags and packaging intact

  4. free of stains, odors, hair (animal or human), and damage

  5. NOT a sale or discounted item

Items CANNOT be returned after this 14-day return window, no exceptions. Items sent to us outside of this window will be returned to the sender at the sender's cost.

Return Process

Email hello@sunshinygray.com and provide:

  • Name the order was purchased under

  • Order number

  • Email address associated with the order

Desired outcome (refund, exchange, or store credit and instructions specific to the conditions of your purchase and relating to your desired outcome.

Sunshiny Gray is not responsible for return items lost in transit. 

Refunds

Refunds are available on full priced items ONLY and are subject to approval. Please email hello@sunshinygray.com and follow the Return Process instructions above.


Return Approval Process & Fulfillment

Once your return is received it will be inspected according to the standards described in our Eligibility section detailed above. Depending on what you elected and your purchase is eligible for, you can expect the following: 

  1. Money-Back Refunds:

    1. We will issue a refund to your original payment method. Refund payments can take up to ten (10) days depending on your original payment method. 

  2. Exchanges:

    1. We will complete your exchange and ship your updated order to you as soon as possible!

  3. Store Credit:

    1. We will issue a digital gift card in the amount of your returned items upon receipt of your returned package.

 

Sale & Discounted Items

  1. Any orders placed within the context of a sale are NOT eligible for a return, refund, or exchange. 

  2. Orders placed using discount codes, may not be eligible for return.

A few exemptions apply. Please reach out to hello@sunshinygray.com if you have any questions concerning eligibility.

 

Gift Returns

Any gifted items that fall under the parameters of returnable goods outlined above are eligible to be returned for credit in the form of a gift card. Gift returns require the original purchaser's name and order number. Please email hello@sunshinygray.com for assistance with all gift returns.